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Trouble Shooting Guidelines

If you notice a leak in a natural gas line:

Have everyone go outside. Turn off the gas at the gas meter. Use your neighbor’s telephone to call the gas company to report the leakage. Do not use any electric appliances or tools.

There are many gas, electrical, plumbing and/or fire sprinkler lines within the garage ceiling and walls. Any penetration of these areas should be done with extreme caution, so as not to cause an unsafe condition or damage. Should any damage occur, Davidon Homes will not be responsible or held liable.


If a water main breaks or a major plumbing leak develops:

Turn off the main water valve. The location of the main water valve was pointed out during your Homeowner Orientation. It is important that the adult members of your household know the location of this valve.


If you notice a leak under a sink or toilet:

Turn off the water to the fixture by using the shutoff valves located under or behind the unit. The location of the water shutoffs were pointed out during your Homeowner Orientation. Arrange for service.


If a toilet becomes clogged:

Turn off the water at the fixture. Follow the procedures outlined in the "HOMEOWNERS’ MAINTENANCE GUIDE".


If you notice a leak in the tub or shower:

Turn off the water at the fixture and arrange for service. Do not use the shower or tub until service can be provided.


If there is a leak in the water heater:

Use the shutoff valve on top of the heater to turn off the water. Turn off the gas valve, the pilot light and drain the water heater. Arrange for service or replacement of the water heater


If you notice water spots (darkened areas) on your walls or ceilings:

You may have a water leak. Determine the source of the water if possible and take steps to prevent further damage. If the leak can be traced to one location (one toilet, sink or tub), turn off the water to that fixture and do not use it. Contact Davidon Homes’ Customer Service for assistance if within the warranty period for your home. If the leak cannot be isolated, and appears to be due to a plumbing leak turn off the main water service to the house. Call Davidon Homes and the plumbing trade contractor to report a plumbing emergency during your warranty period.


If an exterior hose bib freezes:

Turn the water to the hose bib off. Check to see if an individual shutoff valve will shut the water off. If not, turn the main valve off. The primary reason for a frozen hose bib is an attached garden hose. Always disconnect garden hoses during freezing weather.


If water temperature is not hot enough:

Adjust the temperature at the water heater by following the manufacturer’s instructions printed on the tank. If you have small children, use a lower temperature setting to avoid accidental burns.


If a complete power outage occurs:

See if your neighbors have electrical power. If the power is off throughout your neighborhood, call the electric company to report the outage. If the outage is limited to your home, follow the steps below.

Inspect all circuit breakers, both at the main electrical panel and sub panel. Be sure to check the main breaker. If a breaker appears damaged leave it off and call the electric company and electrical trade contractor listed in this manual and the Davidon Homes’ Customer Service number during the warranty period on your home.

IMPORTANT NOTE: If your main circuit breaker trips or is turned off, wait 2-3 minutes before turning it on. Then, restore power to the other circuits one by one. This avoids overloading the system. Davidon Homes recommends that you have a flashlight and back up batteries in a handy location.


If you notice sparks or smell burning:

Find the location of the odor or sparks. If an appliance is plugged into that outlet, check the appliance for a short in the cord or other problem and unplug it. If this is not the problem, shut off the problem circuit and call the electrical trade contractor listed in this manual and the Davidon Homes’ Customer Service number during the warranty period on your home.

IMPORTANT NOTE: Immediately call the fire department if there is a fire or any possibility of a fire.


If there is no power in a bathroom, kitchen or outside receptacle:

These receptacles may be connected to a Ground Fault Interrupt (GFI) device designed to interrupt the flow of electricity preventing electrical injury or damage. Locate the nearest GFI outlet. If the reset button has tripped, press it in to restore power. If power is not restored, determine if the circuit is being overloaded. Two hair dryers or other appliances being used on one circuit could cause the breaker to trip.

IMPORTANT NOTE: Avoid the use of power tools and appliances, especially refrigerators and freezers, in GFI outlets. Do not plug an appliance with a separate transformer or an item with a timing device (such as an irrigation system) into GFI outlets. These electrical devices surge when started and can trip the GFI or damage the motor circuit.


If there is no power to an electrical outlet:

Make sure that the outlet is not controlled by a wall switch that may be turned off. Once this is determined, inspect the circuit breaker and reset any that are in the OFF position.


If a hanging light fixture does not work:

Make sure all bulbs are installed properly. Adjust any fluorescent tubes that are flickering or buzzing. Check wall switches and circuit breakers.


If the forced air unit (FAU or furnace) is not working properly:

Make sure the thermostat is set to a temperature higher than the room air and that the unit has power and interlock switch is closed. Determine that the safety door is closed properly. Make sure the circuit breaker is in the on position and that the gas service is on. Check the fuse on the unit and replace if necessary. Finally, check to see that the gas valve is in the "ON" position and pilot light or intermittent sparking device is working. If you are unable to isolate the problem, call the heating and air conditioning trade contractor for service.


If your air conditioning unit shuts down or will not start:

Make sure the thermostat is set to a temperature that is cooler than the room air. Then, turn the air conditioner off at the thermostat and inspect the circuit breaker. If the breaker is tripped, reset it and restore power to the unit. If it does not restart, check the air conditioner fuse to make sure it is usable and properly installed. This fuse is in the fuse box located near the compressor unit.


If your air conditioning unit is continually running:

Check the outside air temperature. Set your thermostat to no more than 20 degrees below peak outside air temperature. On particularly hot days, it may run continually. Your air conditioning system is designed to cool your home no more than 15 degrees when the outside temperature is above 95 degrees. Unit sizes are determined by square footage of your house, as well as geographical requirements according to California’s Title 24 energy regulations. It is important that you change the filters in your unit every 60 days.


If your air conditioning unit fails to cool quickly:

Your air conditioner may be on constantly during warm months because it was not designed to cool your home quickly. Choose a comfortable setting for your thermostat and give the unit ample time to reach the desired temperature. In very warm times this may take a considerable amount of time.